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Privacy Policy

Privacy Policy of botgate.ai
botgate.ai collects some Personal Data from its Users.

Users may be subject to different protection standards and broader standards may therefore apply to some. In order to learn more about the protection criteria, Users can refer to the applicability section.
This document can be printed for reference by using the print command in the settings of any browser.


Owner and Data Controller

BOTGATE AI TECHNOLOGY OÜ
Viru väljak 2-3. Korrus Kesklinna Linnaosa,
10111 Tallinn / Estonia
Owner contact email: hello@botgate.ai


Types of Data collected

Among the types of Personal Data that botgate.ai collects, by itself or through third parties, there are Usage Data; Tracker; email address; phone number; first name; last name; various types of Data; IP address, password; Data communicated while using the service.
Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.
Personal Data may be freely provided by the User, or, in the case of Usage Data, collected automatically when using botgate.ai.

This Privacy Policy indicates information about the data we collect via this website and mobile application and how they are used for the above mentioned purposes.

Unless specified otherwise, all Data requested by botgate.ai and indicated in this Policy is mandatory and failure to provide this Data may make it impossible for botgate.ai to provide its services. In cases where botgate.ai specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.

Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.
Any use of Cookies – or of other tracking tools – by botgate.ai or by the owners of third-party services used by botgate.ai serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy, if available.
Users are responsible for any third-party Personal Data obtained, published or shared through botgate.ai and confirm that they have the third party's consent to provide the Data to the Owner.


Mode and place of processing the Data

Methods of processing

The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.

The Data processing is carried out using computers and/or IT-enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of botgate.ai (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.

Your personal data can be collected in audio, electronic or written form via Botgate's website, mobile applications, social media accounts, call center, cookies, notifications from public authorities and communication tools.

Accordingly, the personal information that you provided when you subscribed to Botgate’s website and mobile applications; data we collect with the purpose of adapting our services we provide by our website and mobile applications to the needs of the users and eliminating technical failures; data that belongs to your device through electronic devices you have used and data which cannot be matched to you such as location information etc.; data collected through cookies (you can check the ‘Cookie Policy’ on this website) are the subject of this collection process.

Legal basis of processing
The Owner may process Personal Data relating to Users if one of the following applies:
  • Users have given their consent for one or more specific purposes. Note: Under some legislations the Owner may be allowed to process Personal Data until the User objects to such processing (“opt-out”), without having to rely on consent or any other of the following legal bases. This, however, does not apply, whenever the processing of Personal Data is subject to European data protection law;
  • provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;
  • processing is necessary for compliance with a legal obligation to which the Owner is subject;
  • processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner;
  • processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.
    In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
Place

The personal data is processed and preserved in the cloud environment and all kinds of technical security measures are taken to fulfill the purposes of this policy and to protect the data securely.

Depending on the User's location, data transfers may involve transferring the User's Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.
If broader protection standards are applicable, Users are also entitled to learn about the legal basis of Data transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.

If any such transfer takes place, Users can find out more by checking the relevant sections of this document or inquire with the Owner using the information provided in the contact section.

Retention time

Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.
Therefore:

  • Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.
  • Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.

The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn (where the data processing is subject to the Owner’s consent). Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.

Once the retention period expires, Personal Data shall be deleted. Therefore, the right of access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after the expiration of the retention period.


Detailed information on the Purposes of Personal Data Processing

Personal Data is collected for the following purposes:

  • Membership transactions and product sales through the website and mobile applications,
  • Improving the product and services, developing new services and informing you about them,
  • Settling user/customer problems and complaints and providing an effective service in this regard,
  • Contacting botgate.ai's customer support service via live chat platforms,
  • Communicate with the user/customer when it is necessary and permitted by you,
  • Improving the user/customer experience on the website and mobile application,
  • Introduction and marketing of applications, products and services in accordance with the preference of the user/customer,
  • Determining the commercial strategy of Botgate,
  • Responding to requests for information and to letters from administrative and judicial authorities,
  • Providing information and transaction security and preventing malicious use,
  • Making the necessary arrangements to ensure that the personal data is kept up-to-date and correct and that the transactions are carried out in accordance with the regulation on personal data,
  • Following up the accounting and financial transactions,
  • Ensuring the security of financial information which is provided by you,
  • Sending the news related to legislation and legal processes,
  • Creating a database by making statistical evaluations and using them in market research by keeping your identity and personal data confidential.


Third Party Services

We use third party services to serve you better. Accordingly, in certain circumstances we may share the categories of personal data described above without further notice to you, unless required by the law, with the following categories of third parties. The information that you share with Third Party Sites will be governed by the specific privacy policies and terms of service of the Third Party Sites and not by this Privacy Policy. By providing these links we do not imply that we endorse or have reviewed these sites. Please contact the Third Party Sites directly for information on their privacy practices and policies:


Ads & Remarketing

Meta Pixel (Facebook Ireland Ltd) - Privacy Policy
Google Pixel (Google Ireland Limited) - Privacy Policy
LinkedIn Pixel (LinkedIn Ireland Unlimited) - Privacy Policy


Analytics

Google Analytics (Google Ireland Limited) - Privacy Policy
Facebook Ads conversion tracking (Facebook pixel) (Facebook Ireland Ltd) - Privacy Policy

Content performance and features testing (A/B testing)

HubSpot CMS (HubSpot, Inc.) - Privacy Policy


Hosting and backend infrastructure

Amazon Web Services (AWS) (Amazon Web Services, Inc.) - Privacy Policy


Managing contacts and sending messages

Sendgrid (Sendgrid) - Privacy Policy


Registration and authentication

Google OAuth (Google Ireland Limited) - Privacy Policy

Tag Management

Google Tag Manager (Google Ireland Limited) - Privacy Policy

User database management

HubSpot CRM (HubSpot, Inc.) - Privacy Policy


Your credit card and mail order information

In general and unless otherwise stated, Users are requested to provide their payment details and personal information directly to such payment service providers. Botgate AI isn't involved in the collection and processing of such information: instead, it will only receive a notification by the relevant payment service provider as to whether payment has been successfully completed.

Accordingly, you consent to the keeping and processing of your credit card and mail order payment information on stripe.com. Please find the Privacy Policy of stripe.com.


Information on opting out of interest-based advertising

In addition to any opt-out feature provided by any of the services listed in this document, Users may learn more on how to generally opt-out of interest-based advertising within the dedicated section of the Cookie Policy.


Further information about the processing of Personal Data

Browser notifications

botgate.ai may send browser notifications to the User to achieve the purposes outlined in this privacy policy. Users may in most cases opt-out of receiving browser notifications by visiting their browser settings, such as the notification settings for mobile phones, and then change those settings for botgate.ai, some or all of the apps on the particular browser.
Users must be aware that disabling browser notifications may negatively affect the utility of botgate.ai.


The rights of Users

Users may exercise certain rights regarding their Data processed by the Owner.

Users entitled to broader protection standards may exercise any of the rights described below. In all other cases, Users may inquire with the Owner to find out which rights apply to them.

In particular, Users have the right to do the following:

  • Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data. However, it is not possible to withdraw consent for personal data processed without consent (for example due to contractual obligation of the Company etc.).
  • Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.
  • Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
  • Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
  • Restrict the processing of their Data. Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
  • Have their Personal Data deleted or otherwise removed. Users have the right, under certain circumstances, to obtain the erasure of their Data from the Owner.
  • Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine-readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User's consent, on a contract which the User is part of, or on pre-contractual obligations thereof.
  • Lodge a complaint. Users have the right to bring a claim before their competent data protection authority and also to demand damages in case of their loss due to unlawful processing of personal data.

Conditions for keeping, destruction or anonymization of personal data:

If you indicate that you do not want your personal data to be kept by applying to Botgate, we delete your personal data which is not mandatory for the continuation of the contractual relationship, which we do not have to keep due to our legal obligation, or the deadlines for storage in the regulation have expired. The deletion, destruction, or anonymization of your personal data is carried out only with your explicit request or where it is deemed necessary by us under the following conditions.

Deleting your personal data by Botgate means that your personal data is inaccessible and unavailable to users in any way. Botgate takes the necessary measures to perform the deletion in its database.

Destruction of personal data by Botgate means that personal data cannot be accessed, restored or reused by anyone in any way.

Anonymization of personal data by Botgate means that personal data can never be associated/matched up with a specific or identifiable real person, even if personal data is matched up with other data.

Botgate describes in detail the methods and technical and administrative measures for deleting, destruction, and anonymizing within the scope of general data protection regulations and the period of regular (periodic) destruction to be carried out is determined as 6 months in this Privacy Policy.


Measures taken to protect your personal data

Botgate takes all of the necessary technical and administrative measures to ensure the confidentiality, integrity, and security of your personal data and shows the utmost care.

In this context, the following measures are taken to prevent unauthorized access to your personal data, misuse, unlawful processing, disclosure, modification, or destruction of your data:

  • All fields where your personal data is received are protected by generally recognized security technologies such as firewall and Secure Socket Layer (SSL) encryption.
  • Your personal data is transferred by using SSL.
  • Botgate employees’ rights to access your personal data are checked regularly.
  • In order to prevent unauthorized access to your personal data, penetration tests are performed regularly and the system’s resistance to unauthorized access is measured.
  • Cryptology methods are used in systems where your personal data is held and serious control and authorization methods are applied by providing a limited and necessary number of persons access to such data.
  • Your personal data is not kept as physically (on paper) as possible. However, when necessary, it is stored in locked and secure places and only authorized persons are allowed to access it.
  • Personal or behavioral data processed through third-party cookies are deleted from third-party systems as soon as membership ends.
  • If your personal data falls into the hands of third parties due to the attacks on Botgate website, mobile applications, or information systems, this situation will be notified to you and the competent authority, and all necessary technical and administrative measures are taken by Botgate.

Details about the right to object to processing

Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.
Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. To learn whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.

How to exercise these rights

Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.


Cookie Policy

botgate.ai uses Trackers. To learn more, the User may consult the Cookie Policy.


Additional information about Data collection and processing

Legal action

The User's Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of botgate.ai or the related Services.
The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.


Additional information about User's Personal Data

In addition to the information contained in this privacy policy, botgate.ai may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.


System logs and maintenance

For operation and maintenance purposes, botgate.ai and any third-party services may collect files that record interaction with botgate.ai (System logs) use other Personal Data (such as the IP Address) for this purpose.


Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.


How “Do Not Track” requests are handled

botgate.ai does not support “Do Not Track” requests.
To determine whether any of the third-party services it uses honor the “Do Not Track” requests, please read their privacy policies.


Blocking of electronic messages

Information messages sent to you through Botgate’s website or mobile application membership can be blocked at any time by using the methods specified in these messages and you may opt out of receiving these messages.


Changes on The Privacy Policy

The provisions of this Privacy Policy may be changed or updated by Botgate at any time and for any reason without notice. These changes take effect as of the date of the new Privacy Policy published on our website.


Legal information

This privacy statement has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation).

This privacy policy relates solely to botgate.ai, if not stated otherwise within this document.